How do I make a booking?
You can book everything you need online here: https://www.byronbabyshop.com.au/inventory
If you have any questions or need assistance making a booking you can contact us on 0431593836
Where can I collect my baby hire order?
We are a contactless delivery and collection service. Our team will delivery and pick up your equipment directly to your accomodation! This can be a holiday house, apartment, hotel or holiday park.
What time will my hire equipment be delivered and collected?
All deliveries are completed by 5pm 7 days a week. Collection is due by 10am on the final day of your stay or the final day you have requested on your order. If you require a late check-out past 10am please contact us to arrange an extension.
Do you do same day delivery?
Yes! We can guarantee same day delivery if your order is made by 9am. If your order is made past this time, it will be placed for next day delivery.
Is all rental equipment clean and safe?
Absolutely! We personally understand how important this is for families, we pride ourselves on maintaining a high standard of hygiene practise. As all the items are of course rental equipment, they have been loved and used by many, so we cannot promise brand new equipment each time, however all our items are carefully washed, wiped and sanitised prior to every delivery. Some strollers and prams have air-filled tyres, which are frequently checked and replaced. Occasionally a tyre will get punctured, if this happens while you have the stroller, let us know and we will be able to repair or replace on site as soon as possible.
What is the cost of delivery?
Our delivery is free within the Byron Bay township (including Suffolk Park). If you require delivery outside Byron Bay, there may be a small fee for our service. We also deliver to Brunswick Heads, Bangalow, Lennox Head, Kingscliff and the Gold Coast, just to name a few! You can find all our delivery fees and areas here: https://www.byronbabyshop.com.au/categories/services
Can you install a car seat I have purchased?
Yes! We are certified child restraint installers. Our mobile fitting service can come to you to check and/or install a car seat to ensure the safety of your most precious cargo. We also do safety checks! You can book a fitting with us here: https://www.byronbabyshop.com.au/inventory/carseat-child-restraint-fitting
Can you deliver and install car seats at the airport?
Yes! We can arrange our fitter to deliver and install car seats a boosters into your rental car at Byron-Ballina gateway airport or Coolangatta. If you require this service, we will need specific details to ensure efficiency. This may include the name of the car rental company, details of your reservation, arrival and departure time at the airport/flight number and positioning on the car seat (rearward/forward install). Please note that there is a delivery fee for all airport deliveries.
Do you hire fold out beds?
Yes we do! Our beds are single sized and include a thick innerspring mattress with a soft topper. The fold up frame is made of heavy duty steel and includes castor wheels if you need to move it. You can hire beds with or without linen.